Can I see a preview of the art before it's printed?
Yes! We send you a preview 2-3 days after you place your order and we offer multiple FREE revisions - we'll work with you until you're 100% happy with the result.
How do I place an order for a custom pet portrait?
To order a bespoke pet portrait, first choose your preferred portrait style and size from our collection. Then, upload a high-quality photo of your pet and provide any specific instructions or personalisation you may have.
Can you create a portrait featuring multiple pets?
Absolutely! We're happy to accommodate portraits with multiple pets. Make sure to upload clear photos of each pet and select the appropriate quantity of pets for your portrait. Provide any specific instructions regarding their placement within the portrait.
What sizes are available for the pet portraits?
Our pet portraits are available in various sizes to suit your preferences and home decor. You can find detailed information about the available sizes and dimensions in the product descriptions on our website.
How long will it take to receive my custom pet portrait?
Our talented artists usually take a few days to create the hand-drawn digital file of your pet's portrait. Once the artwork is finished, we will send you a digital proof for approval. Printing and shipping may take an additional 4-15 business days. Please note that these timeframes are approximate and may vary depending on the complexity of your portrait and our current workload. Holiday times may take longer.
What if my pet's portrait arrives damaged?
We take great care in packaging and shipping our portraits to ensure they arrive in perfect condition. However, if your portrait arrives damaged, please contact us immediately with photos of the damage, and we'll help you resolve the issue.
Can I order a custom background for my pet's portrait?
Yes, our artists can create custom backgrounds to complement your pet's portrait. During the ordering process, provide any specific instructions or preferences you have for the background. Please note that some customisations may incur additional costs. If you have customised requests, we encourage you to enquire first so that we can assess the requirements and, if necessary, create a custom invoice to reflect any additional charges. Our artists will do their best to accommodate your requests, ensuring a truly personalised work of art.